Privacy policy
The purpose of the privacy policy is to explain how, and for what purposes, we use your personal information.
Naturavox may at any time change, modify, or otherwise update this Privacy Policy without prior notification
Introduction
This privacy policy specifies how Naturavox collects, processes, discloses and stores your personal data.
The privacy policy applies to the personal data you share with us, such as when you purchase products from Naturavox through the website, order a subscription to our newsletter and in other contacts with Naturavox, such as when visiting the Naturavox website or when you have a question and are in contact with Naturavox or if you apply for a job with us.
The policy also describes the rights you have and how you can exercise them. You are always welcome to contact us if you have any questions.
Control for processing of your personal information
Naturavox, CVR 36572108, Kirkebjerg Allé 43, 2 th, 2720 Copenhagen, is the controller for the company's processing of personal data.
Collecting and processing of personal data
What type of data we collect and process about you depends on the capacity in which you are in contact with us.
When you order items on our website, you supply information about your contact details and payment details. If you order a subscription to our newsletter, you supply information on your contact details. If you have a question or contact us on some other matter, we collect and process the personal data supplied by you.
Data on IP address and your use of Naturavox’s website is normally also collected. If you apply for a job at Naturavox, we process the data you yourself share, your CV, your personal letter and other information you provide to us or to a recruitment agency engaged by us, for example testimonials and certificates.
If you visit our website, we use cookies. Further information can be found in our policy on the cookies policy page. A detailed list of the personal data collected and processed, the legal basis for the processing and the storage period can be found on annex 1.
Purpose for processing personal data
We process your personal data for different purposes depending on the capacity in which you are in contact with us. A brief description is given of the purposes for which we process your personal data. A more detailed list of the aims of our processing can be found in annex 1.
If you are in contact with us as customer, we process your personal data for the purpose of processing your order, delivering the item ordered and handling the payment, i.e. to fulfil your agreement with you.
If you order a subscription to our newsletter, we process your personal data to enable us to make the newsletter available to you.
If you apply for a job with us, we process your personal data to administer Naturavox’s recruitment and supply of qualified personnel.
In all other contacts with Naturavox, for example in the case of a question or other contact by e-mail, we process your personal data in order to be able to communicate with you and answer your question.
Time of retention of your personal data
We retain your personal data for as long as there is a customer relationship, or for as long as necessary for the particular purpose stated in this policy. More detailed information concerning storage period for the various purposes can be found in annex 1.
Sharing your data with third parties
Your personal data as a standard customer is normally not shared outside Naturavox. Data may be shared with external partners for example in customer service, debt collection and provision of newsletters. Your personal data may also be handled by an authority in the reporting of side effects. Your personal data as a job applicant may be shared with external partners for example in recruitment and the provision of IT systems in any assessment of job applications.
Area where data is processed
Your personal data is processed only within the EU/EEA.
Your rights
You have the right to obtain access to the personal data we process about you.
The data is supplied to you in the form of an extract from our database.
If the data we have concerning you is incorrect, you can request that we rectify it.
You have the right to “be forgotten”, i.e. to have the personal data we have concerning you erased. This right applies if (i) the data is no longer necessary for the purposes for which it has been collected or processed, (ii) you object to processing that takes place on the basis of a legitimate interest after a balancing of interests we have done and your grounds for objecting override our legitimate interests; (iii) you object to processing that takes place for direct marketing; (iv) the personal data has been processed in an unlawful manner; and (v) the personal data must be erased to fulfil a legal obligation we are covered by.
Naturavox has the right to deny erasure of personal data in certain situations, such as when there is a legal duty preventing us from erasing the data, or if processing of your personal data is necessary to establish, exercise or defend a legal claim we have.
You have the right, under certain circumstances, to request that the processing of your personal data be restricted to certain stated purposes. This applies, for instance, when you consider the personal data we have concerning you to be incorrect and you have requested rectification, and the restriction applies during the period of time needed to investigate whether the data is incorrect.
You have the right to object to processing of your personal data that takes place on the basis of a balancing of interests. If you make such an objection, we will continue to process your data only if we have legitimate grounds for doing so that override your interests.
You always have the right to object to processing of your personal data that takes place for direct marketing.
You have the right to data portability, which means that, under certain circumstances, you have a right to have your personal data transmitted to another controller in a structured, commonly used and machine-readable format. If you have objections to the processing of your data, you have the right to submit a complaint to Danish Data Protection Authority.
Change to Privacy policy
We may make changes to the privacy policy, and the latest version of the policy is available on our website.
Contact details
If you have any questions about the contents of this policy or if you wish to contact us concerning our processing of your personal data, you are welcome to email us info@naturavox.eu
Annex 1 : Summary of personal data processing
Purpose
To be able to handle ordering/purchasing
To be able to fulfil Naturavox’s legal obligations under statutory requirements, court judgments or decisions of authorities (for example for accounting purpose or the rules on product liability and product safety, which may require the preparation of communication and information for the general public and customers concerning product alerts and product recalls, for example in the event of an item that is defective or harmful to health, or rules on dealing with reported side effects)
Categories of personal data
Name
Personal identity number
Contact details (e.g. address, e-mail and telephone number)
Payment history
Payment information
Credit information from credit reference agencies
Purchase information (for example what item has been ordered and whether the item is to be delivered to a different address)
Name
Personal identity number
Contact details (e.g. address, e-mail and telephone number)
Payment history
Payment information
Your correspondence
Details of time of purchase, any defect/complaint
Health data (e.g. allergic reactions and health conditions you inform us about)
Storage period
Until the purchase has been completed (including delivery and payment) and for a period of 36 months thereafter for the purpose of being able to deal with any claim and warranty cases.
Until the purchase has been completed (including delivery and payment) and for a period of 36 months thereafter [or the purpose of dealing with information about reported side effects is concerned].